CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
ORDER TRACKING
Once your order has been shipped. youwllreceive a confirmation emailwith your tracking number and tracking link You can use thislink to follow the delivery status of your parcel.
Please allow some time for the tracking information to update after shipment as it may take 24-72 hours for the courier system toshow the latest status.
WHAT HAPPENS AFTER BEING CONFIRMED?
After your order is confirmed, our teamwilbegin preparing your items with care. Each order is checked, packed, and arranged forinternational shipment from Hong Kong.
Once your parcelhas been dispatched. you will receivea shipping confirmation emailwith tracking details. From there, you canmonitor your order until it arrives at your destination.
INCONSISTENT ORDER
fyou receive an item that does not match your order, suchas the wrong size, colour, style, or a missing item, please contactus as soonas possible.
Kindly include your order number and clear photos of the item or package received. Our customer service team will review the issuecarefully and assist you with a suitable solution.
I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CANI DO?
In some cases,a parcel may still arrive after a refund has already been processed, especially ifit was delayed intransit.
If this happens, please contact our customer service teamwith your order number. We wil guide you through the next steps and help
arrange the most appropriate solution.
WHEN WILL I RECEIVE MY ORDER?
Noelle Mode ships worildwide from Hong Kong. Delivery times may vary depending on your location, local customs processing, arcourier conditions.
Once your order has been shipped. you wllreceive atracking link so you can follow its progress. Please note that internationaldeliveries may occasionally experience delays beyond our control, but we will always do our best to assist you.
ORDER CANCELLATION
If you wish to cancel your order, please contact us as soon as possible after placing it.
Once an order has been confrned and prepared for shipment, we may no longer be able to cancelit. If your parcelhas already beendispatched, you may need to wait until it arrives and then follow our return process.
CAN IMAKE CHANGES TO MY ORDER?
If you need to change your order details, such as size, colour, delivery address, or contact information, please contactus as soon aspossible.
We willdo our best to assist you before your order is processed. However, once your order has been packed or shipped, changes mayno longer be possible.
WHERE CANIFIND MY ORDER NUMBER?
Your order number can be found in the order confirmation email sent to you after your purchase.
If you have created an account with Labula Bubu, you may also find your order number by logging into your account and checking your order history.
DO YOU DELIVER ON PUBLICHOLIDAYS?
Delivery services may be limited or unavailable on public holidays, depending on the courier and destination country.
Orders can still be placed on public holidays, but processing and delivery may resume on the next working day. We recommend allowing extra time during holiday periods.
IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?
Yes, next-day delivery is available on all orders.
Please note that delivery times may still be affected by order cut-off times, destination postcode, courier conditions, customs processing, and public holidays. Once your order has been shipped, you will receive tracking details by email.
DO YOU DELIVER TO MY POSTCODE?
Noelle Mode ships worldwide from Hong Kong, and we aim to deliver to as many locations as possible.
If you are unsure whether we can deliver to your postcode, please enter your delivery address at checkout or contact our customer service team for assistance. Delivery availability may depend on your country, region, and local courier network.